Shipping policy
Shipping times and rates
Shipping options vary depending on country. You can see what's available for your destination below and at checkout.
Orders over €39 always come with free standard shipping worldwide.
| Country | Standard tracked shipping time & price | Expedited shipping time & price |
|---|---|---|
| Albania | 2-4 weeks €4.95 or free over €39 |
2-3 business days €40.95 |
| Aruba | 2-4 weeks €4.95 or free over €39 |
2-3 business days €40.95 |
| Austria | 3-5 business days €4.95 or free over €39 |
1-2 business days €18.95 |
| Belarus | 4-5 business days €40.95 |
|
| Belgium | 2-3 business days €4.95 or free over €39 |
1-2 business days €9.95 |
| Channel Islands (Jersey, Guernsey, Isle of Man) | 2 business days €5.95 or free over €39 |
|
| Croatia | 5-10 business days €4.95 or free over €39 |
1-2 business days €18.95 |
| Cyprus | 1-3 weeks €4.95 or free over €39 |
1-2 business days €17.95 |
| Czech Republic | 6-12 business days €4.95 or free over €39 |
1-2 business days €18.95 |
| Denmark | 3-5 business days €5.95 or free over €39 |
1-2 business days €18.95 |
| Estonia | 5-10 business days €4.95 or free over €39 |
1-2 business days €18.95 |
| Finland | 2-3 weeks €4.95 or free over €39 |
1-2 business days €16.95 |
| France | 3-5 business days €4.95 or free over €39 |
1-2 business days €16.95 |
| Germany | 4-6 business days €4.95 or free over €39 |
2-3 business days €9.95 |
| Greece | 2-3 weeks €4.95 or free over €39 |
2-3 business days €21.95 |
| Greenland | 2-4 weeks €4.95 or free over €39 |
2-3 business days €40.95 |
| Hong Kong SAR | 2-4 weeks €4.95 or free over €39 |
2-3 business days €40.95 |
| Hungary | 5-10 business days €4.95 or free over €39 |
1-2 business days €18.95 |
| Iceland | 2-4 weeks €4.95 or free over €39 |
2-3 business days €40.95 |
| Ireland | 7-14 business days €4.95 or free over €39 |
1-2 business days €18.95 |
| Italy | 7-14 business days €4.95 or free over €39 |
1-2 business days €18.95 |
| Kazakhstan | 2-4 weeks €4.95 or free over €39 |
2-3 business days €40.95 |
| Latvia | 2-3 weeks €4.95 or free over €39 |
2-3 business days €21.95 |
| Liechtenstein | 2-3 weeks €4.95 or free over €39 |
2-3 business days €21.95 |
| Lithuania | 5-10 business days €4.95 or free over €39 |
1-2 business days €18.95 |
| Luxembourg | 3-7 business days €4.95 or free over €39 |
2-3 business days €9.95 |
| Malta | 2-3 weeks €4.95 or free over €39 |
2-3 business days €21.95 |
| Mexico | 2-4 weeks €4.95 or free over €39 |
3-4 business days €24.95 |
| Morocco | 2-4 weeks €4.95 or free over €39 |
2-3 business days €40.95 |
| Netherlands | 4-6 business days €4.95 or free over €39 |
1-2 business days €9.95 |
| Norway | 6-12 business days €5.95 or free over €39 |
2-3 business days €21.95 |
| Poland | 3-5 business days €4.95 or free over €39 |
1-2 business days €18.95 |
| Portugal | 3-5 business days €4.95 or free over €39 |
1-2 business days €18.95 |
| Romania | 2-3 weeks €4.95 or free over €39 |
2-3 business days €21.95 |
| Serbia | 2-4 weeks €4.95 or free over €39 |
2-3 business days €40.95 |
| Slovakia | 5-10 business days €4.95 or free over €39 |
1-2 business days €18.95 |
| Slovenia | 5-10 business days €4.95 or free over €39 |
1-2 business days €18.95 |
| Spain | 3-5 business days €4.95 or free over €39 |
1-2 business days €18.95 |
| Sweden | 3-5 business days €5.95 or free over €39 |
1-2 business days €19.95 |
| Switzerland | 4-8 business days €5.95 or free over €39 |
1-2 business days €21.95 |
| Türkiye | 2-3 weeks €4.95 or free over €39 |
2-3 business days €21.95 |
| United Kingdom | 2 business days £4.95 or free over £39 |
1 business day £7.95 or £5.95 for orders over £39 |
| Rest of the world (except, US, CA, AU, NZ, MY, PH, SG, TW, TH, VN, IN, LB, ZA, UA) | 4-8 weeks €4.95 or free over €39 |
3-4 business days €40.95 |
Please note that business days exclude weekends and holidays.
All orders are shipped from Belgium, except for orders in the UK. Orders placed after 12:00 CET will be processed the next business day.
UK orders are shipped from the UK. Orders placed after 17:00 GMT will be processed the next business day.
Duties and taxes
We don't collect duties or taxes for shipments outside of the EU. If your order is above the minimum duty or tax threshold for your country, you'll be responsible for paying any import fees.
Track your order
When your order is ready for shipping, you'll get a confirmation email with your tracking number. Click on the link to follow its status.
You can also track your order on our website by entering your tracking number.
No shipping confirmation email?
It can take up to 2 days for a shipping confirmation email to arrive in your inbox. If it's not there, check your spam. If you haven't received anything, get in touch with us here.
Order hasn't arrived, but shipping status says it has?
It's a quirk that some shipping companies mark an order as delivered before it is. If it's been 24 hours and your order still hasn't arrived, contact us here.
Other issues with your order?
From missing orders to receiving the wrong items, get in touch with us at hello@loopearplugs and we'll do everything we can to make sure your correct order reaches you.
Return, cancel or change your order
Returns
We have a 100-day returns policy, which means you have 100 days after receiving your item to request a return for any reason - even if you've used the product.
How to request a return
To request a return, fill in our returns form. You'll need your order number and the reason why the product didn't work out for you and what we can do to make it better.
Refunds
If your return is accepted, we'll notify you by email. Your refund will be processed and will automatically be applied to your original method of payment within 5 business days
Shipping costs are non-refundable. If an order is refunded and your order qualified for free shipping, we'll deduct the shipping cost from your refund.
Cancelations and changes
Having second thoughts and want to cancel your order? Hang on and give your Loop earplugs a try first - you can always return them with our 100-day free returns.
If you still want to cancel, you can do so by contacting us within 2 hours of placing your order. The same applies for any changes. After this time, it's no longer possible to cancel or change your order, including redirecting to another address. Canceled orders will be refunded to your original form of payment within 3-5 business days
If you have questions, try our ChatBot first, as you'll most likely find the answer there, otherwise it'll connect you to live support.
Warranty
Our premium earplugs are built to last and come with a 2-year warranty. Feel free to reach out anytime if you have questions or concerns here.
