Terms of Service

Last updated: November 18, 2024

OVERVIEW

 
This website is operated by Loop BV, a company registered under Belgian law with its registered office at Posthofbrug 6/8 Bus 5/148, 2600 Berchem, Belgium, and listed with the Crossroads Bank of Enterprises under the number BE 0665.977.551 ("Loop"). Throughout the site, the terms "we", "us", and "our" refer to Loop. Loop offers this website, including all information, tools, and services available from this website, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. 

By purchasing from us, you engage in our “Service(s)” and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of our website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.  If you do not agree to these Terms of Service, you may not access the website or use any of the Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. “Services” refers to all information, tools, and functionalities provided by Loop  through its website, including e-commerce features for purchasing products, subject to the applicable terms and conditions.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform allowing us to provide our Services, and sell our Products, to you. “Product(s)” refers to any physical goods, items, or digital products, including electronic gift cards, made available for purchase through our online store. The availability, descriptions, and characteristics of these Products are subject to change at any time without notice, and all purchases are governed by these Terms of Service and any applicable policies or conditions related to the sale and delivery.

SECTION 1 - USE LIMITATIONS 

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are of the age of majority and have given your consent to allow your minor dependents to make use of the Services on our website.

You may not use our Services for illegal or unauthorized purposes, such as engaging in fraudulent reselling activities, accessing accounts without permission, or using our Service to deceive others. By using our Service, you agree to comply with all applicable laws.
 
We reserve the right to refuse Services to anyone, for any reason, at any time. You acknowledge that any information you provide, whether directly or indirectly, may be transmitted unencrypted and may involve (a) transfers across various networks and (b) modifications to conform and adapt to the technical requirements of connecting networks or devices. However, credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission.

You shall provide Loop with all necessary cooperation and support to investigate any complaints, ensuring prompt and effective resolution.

SECTION 2 - ORDERS AND ACCEPTANCE

The following applies to all types of Products. All information on our website is solely an invitation to purchase. You agree that your order is an offer to purchase the Products listed in your order.
All orders submitted by you are subject to our acceptance. We are entitled to verify an order at all times and/or to refuse accepting an order without providing reasons and with no liability to you or any third party. If we do not confirm acceptance of your order within six (6) business days, it is deemed refused.

We reserve the right to refuse or cancel any order, in whole or in part, at any time for any of the following reasons, without incurring any liability:

•    The Product(s) you ordered are unavailable or no longer in stock;
•    We cannot obtain authorization for your payment;
•    Shipping or export restrictions apply to the delivery address or jurisdiction;
•    The Product(s) were listed on the website with a manifest error, such as incorrect pricing or description;
•    We identify a technical issue with the processing of your order;
•    We reasonably suspect that the order is fraudulent, or that it was placed with the assistance of automated tools or software, including bots, spiders, crawlers, or any other automated means.

If we are unable to accept your order or a portion of it, you will be notified as soon as possible. If a portion of your order is cancelled, you will be refunded the amount corresponding to the cancelled (part of the) order.

After your order has been placed, we will send you an order acknowledgement email with your order number and details of the Products you have offered to purchase and details of any delivery Services. Acceptance of your order and the formation of a contract of sale of the Products between you and us will not take place unless and until one of the following conditions is met:

1.    For shipped Products: When we send you a confirmation email stating that your Products have been dispatched from our warehouse;
2.    For pick-up Products: When you receive a notification from the carrier or our fulfillment team that your Products are ready for pick-up at the designated location, if applicable.

SECTION 3 – PRICES AND PAYMENT

Unless otherwise stated in the Product description or at check-out, the prices listed on our website are prices inclusive of any applicable Value Added Tax (VAT), sales taxes or Goods and Services Tax (GST) in accordance with local regulations.

Any additional delivery and shipping costs are specified separately in the respective Product description or at check-out.  

Other additional costs that may arise for deliveries to countries outside the European Union or payment in foreign currencies (other than EUR), are to be borne by the customer. These may include, for example, costs for money transfers by banks (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). 

The payment option(s) will be communicated in our website.

Prices for our Products are subject to change without notice.

SECTION 4 – DELIVERY 

We will deliver your order to the shipping address you provide during the checkout process. Delivery can be made to a residential or business address, or to a carrier pick-up location where available. It is your responsibility to ensure that the shipping address provided is accurate and complete.

Once your order has been dispatched, you will receive an email confirmation containing tracking information, if available, and other relevant details. If your order is eligible for pick-up, you will be notified by email once the Products are ready for collection at the designated carrier location.

If delivery to your specified address is not possible (e.g., due to access restrictions or an incorrect address), you authorize the carrier to attempt delivery to a neighboring address or designated pick-up point. In such cases, you will be notified accordingly, after which we are deemed to have met our obligation to deliver the Products.

Shipments are dispatched on business days (Monday through Friday, excluding public holidays). Estimated delivery periods are provided as an indication of when you can expect your order but are not guaranteed. Delivery timeframes may vary based on your location, the availability of Products, and the shipping carrier’s timelines. You acknowledge that exceeding the estimated delivery period does not entitle you to cancel your order, refuse delivery, or claim any compensation, except where required by applicable law.

In order to expedite delivery, we may choose to fulfill your order in multiple shipments ("Split Deliveries"), at no additional cost to you. Each shipment will constitute a separate contract of sale, and a delay in the delivery of one part of the order will not entitle you to cancel other parts of the order. If you specifically request Split Deliveries, we reserve the right to charge additional shipping costs for this service, which will be communicated to you before proceeding with your request.

In the unlikely event that we are unable to deliver part or all of your order due to circumstances beyond our control or availability issues, we reserve the right to terminate the contract of sale. If this occurs, you will be notified promptly, and any payments made for undelivered Products will be refunded in full. This refund will be processed using the original payment method.

For more detail, please consult our Shipping Policy.

SECTION 5 – USE OF PRODUCTS

Our Products are designed to be used in accordance with the instructions provided with each Product or available on our website. 

Following these guidelines is essential for ensuring safety, optimal performance, and the longevity of the Products. Failure to adhere to the recommended usage may result in unintended consequences, and we will not be liable for any damages or injuries that occur as a result of improper use. For more detailed information and comprehensive guidelines, please visit How to Use Loop.

You agree not to copy, modify, reverse engineer, decompile, dissemble, or tamper with the Products or any of their components, preserving the integrity and proprietary nature of Loop’s Products.

SECTION 6 - RIGHT OF WITHDRAWAL 

Consumers are generally entitled to a right of withdrawal. Further information on the right of cancellation can be found in the Refund Policy.

The right to withdraw does not apply to contracts for the supply of Products that are custom-made or personalized based on the customer's specific choices or instructions, or for Products that are clearly tailored to the personal needs of the customer.

SECTION 7 - RETENTION 

We retain ownership of each Product until full payment for that Product is received. The risk of loss or damage to the Products transfers to you once the Products are delivered or of when you fail to accept delivery.

In the event of non-payment, we reserve the right to claim ownership of the respective Product.

SECTION 8 - PRODUCTS OR SERVICES

We reserve the right to limit the sale of our Products or Services to any person, geographic region or jurisdiction, which may be exercised on a case-by-case basis. Additionally, we reserve the right to limit the quantities of any Products or Services we offer. Product descriptions are subject to change at any time without notice, at our sole discretion. We also reserve the right to discontinue any Product at any time. Any offer for a Product or Service made on this website is void where prohibited by applicable law. Certain Products or Services may be available exclusively online through our website. These Products or Services may be offered in limited quantities and are subject to return or exchange only according to our Return Policy. 

Any description given or applied to the Products is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, you hereby affirm that it does not in any way rely on any description when entering into the Agreement. We have made every effort to display as accurately as possible the colors and images of its Products that appear on our website. We cannot warrant that your computer monitor's display of any color will be accurate. We reserve the right to discontinue the offering of any Product at any time. Any offer for any Product or Service made is void where prohibited.

We do not guarantee that the quality of any Products, Services, information, or other material purchased or obtained will meet your expectations, nor do we warrant that any errors in the Service will be corrected.

You are only entitled to return any Products after written approval from Loop. Upon approval, the Products remain at your risks until they are received by Loop.

For more detail, please consult the Warranty Policy and Return Policy.

SECTION 9 - BILLING AND ACCOUNT INFORMATION 

To ensure the security of our transactions and to protect our customers, we may conduct risk and fraud assessments in accordance with our Privacy Policy. These assessments may involve checking your details against known fraud databases, confirming the authenticity of the payment method, and assessing the likelihood of any transaction being fraudulent.

We reserve the right to refuse any order placed with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed using the same customer account, payment method, and/or billing or shipping address. If we make changes to or cancel your order, we will attempt to notify you via email and/or billing contact information provided at the time of purchase. We also reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all transaction at our store. You also agree to promptly update your account information, including your email address, payment details, and expiration dates, so that we can complete your transactions and contact you if necessary. You agree to provide all information required by Loop in a timely manner to facilitate the performance of our activities and fulfill warranty obligations.

SECTION 10 - DISCOUNTS AND DISCOUNT CODES

On a regular basis, we are running special promotions and temporary discount offers, which are activated using discount codes or by participating in specified activities or events. These discount codes may provide a discount in the form or a fixed amount or a percentage off your purchase.  

The use of discounts codes is subject to our Promotional Terms and Conditions.

SECTION 11 - LIMITATION OF LIABILITY 

To the maximum extent permitted by law, Loop, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise. This applies to damages arising from your use of the Service or any Product obtained through the Service, or any other claim related to your use of the Service or any Product, including, but not limited to, errors or omissions in content, or any loss or damage resulting from the use of the Service or content made available via the Service, even if advised of the possibility of such damages. 

The foregoing liability limitations do not apply to claims arising from fraudulent intent, fraudulent concealment of defects, gross negligence, claims under the Product Liability Act, or damages related to injury to life, body or health.

SECTION 12 - INTELLECTUAL PROPERTY

All Product designs and underlying technology, logos, photographs, videos and any other associated materials are the exclusive intellectual property of Loop and are protected by intellectual property laws. You are not permitted to use, reproduce, copy, adapt or distribute any of Loop’s intellectual property without prior written consent from Loop.

You shall not remove, obscure, or alter any trademarks, identification marks, or labels on the Products or accompanying documents, as these are integral to the Product’s branding and legal integrity.

SECTION 13 – INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Loop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 14 – SEVERABILITY 

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will still be enforceable to the maximum extent permitted by law, and the unenforceable portion will be deemed severed from these Terms of Service. This will not affect the validity and enforceability of the remaining provisions.

SECTION 15 - ENTIRE AGREEMENT 

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, along with any policies or operational rules related to the Service, represent the entire agreement and understanding between you and us, governing your use of the Service. They supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any previous versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service will not be construed against the drafting party.

SECTION 16 - GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Belgium.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

SECTION 17 - ALTERNATIVE DISPUTE RESOLUTION

The European Commission provides an online dispute resolution platform, which can be found at http://ec.europa.eu/consumers/odr/. We are not obliged and willing to participate in dispute settlement proceedings before a consumer arbitration board.

SECTION 18 - CHANGES TO TERMS OF SERVICE
 
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 19 - CONTACT INFORMATION 

For questions regarding these Terms of Use, please contact us via our Contact Page.

We encourage transparency and accountability, which is why we offer a reporting/whistleblowing tool for you to share any issues or misconduct confidentially. Your reports will be taken seriously and addressed promptly, helping us maintain a safe and ethical environment for all. For more information, take a look at the Report Line page.